Return Policy & Special Orders

RETURNS

We hope you love your purchase!
We know returns are sometimes needed, so please make sure your items comply with our return policy. To begin the return process, please email us atshopkristinchase@gmail.com and include your order number and reason for return.

We gladly accept returns within 7 days from the date the package is delivered. Items must be returned unworn, unwashed, undamaged and unaltered with all original tags and designer labels attached. A copy of the receipt mush be included.
Any returns received after the 7 day window or in non-returnable condition will be returned to the customer.

Curbside pick-up and local delivery purchases must be returned to the store within 5 days from receipt of purchase.

-Any price-reduced item or merchandise marked “SALE” or “FINAL SALE” cannot be returned, refunded or exchanged.
-Special Orders are final sales and must be paid in full at time of order.
-Jewelry, handbags, scarves, accessories, undergarments, tights and gift cards are final sales.

Shoes Returns:
-All shoe returns MUST be returned in the original, unworn, undamaged shoe box, without postal labels. The shoe box must be placed in another box for shipping to protect the shoe box. Damage to the shoe box makes the shoes ineligible for return.

Return Address:
Kristin Chase 
Attn: Returns
5008 Kavanaugh Blvd.
Little Rock, AR 72207

Once we receive your return, please allow 2-3 business days for your refund to be processed and 7-10 days for it to be paid into your account. Your refund will be credited to the original form of payment used for the original purchase. 
Shipping and handling charges are not refundable and return shipping is the responsibility of the customer. We are not responsible for lost or damaged return packages, so we recommend you insure and track your package.

If you have any questions about our return policy, please contact us at 501-663-1665 or email us atshopkristinchase@gmail.com

EXCHANGES

Please return your full-priced item that meets our return criteria for return within 7 days of receiving your order and place a new order online for the correct item.

SPECIAL ORDERS:

Special orders must be paid in full at the time of order. 
Special orders are final sales.






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